Terms & Conditions

Effective Date: August 20, 2025

These Terms and Conditions (“Terms”) govern your access to and use of the services, websites, software, and applications (collectively, the “Services”) provided by Valaura Health (“Valaura,” “we,” “us,” or “our”), a company operating in the Commonwealth of Virginia and the State of New York.

By accessing or using any part of our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.

1. Services Provided

Valaura Health offers the following services:

• SaaS Platform: A configurable, AI-powered platform for healthcare organizations offering clinical decision support, real-time claims data integration, analytics, and patient engagement tools.
• Clinical Services: Medication Therapy Management (MTM), adherence consultations, deprescribing support, and related services.
• Staff Augmentation: Placement and staffing of licensed healthcare professionals including pharmacists, nurses, and analysts. All services are hosted securely on Amazon Web Services (AWS), US East 1.

2. User Responsibilities

By using our Services, you agree to:

• Use the Services only for lawful and authorized purposes.
• Ensure that any patient data submitted is collected and used in compliance with all applicable privacy and health information laws.
• Take appropriate steps to protect access credentials and secure your internal systems.
• Not use the platform in any way that would interfere with the normal operation or security of our systems.

You are solely responsible for compliance with all regulations applicable to your organization’s operations and data practices.

3. Patient Data and HIPAA Compliance

Valaura Health does not collect personal data from users of the platform. However, the platform enables the handling and processing of Protected Health Information (PHI) by our clients. Therefore:

• Valaura acts as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA).
• A Business Associate Agreement (BAA) will be entered into with all Covered Entities prior to PHI processing.
• Valaura implements safeguards in line with HIPAA’s Privacy, Security, and Breach Notification Rules.

Your organization is responsible for obtaining proper patient consent and ensuring lawful data collection and disclosures.

4. Data Hosting and Security

• All platform infrastructure is hosted on AWS (US East 1), with encryption, access control, and secure backups in place.
• Valaura maintains industry-standard administrative, technical, and physical safeguards to protect sensitive data.
• You are responsible for securing your user access to the platform and for any activity conducted through your organization’s access credentials.

5. Fees and Payment

All fees for services and subscriptions are governed by individual agreements or service orders. Unless otherwise specified:

• Payments are due according to the invoicing terms in the signed agreement.
• Late payments may result in service suspension or additional fees.
• You are responsible for all applicable taxes related to your use of the Services.

6. Intellectual Property

• All rights, title, and interest in the Valaura Health platform, software, tools, logos, and content are the exclusive property of Valaura Health.
• You retain ownership of all data you input into the platform, including PHI and analytics data generated from your inputs.
• No license or rights are granted except as explicitly stated in these Terms or a written agreement.

7. Limitation of Liability

To the fullest extent permitted by law:

• Valaura Health is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or goodwill.
• Total liability for any claim arising from or related to our Services is limited to the total amount paid by you to Valaura in the 12 months prior to the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Valaura Health, its officers, employees, and affiliates against any claims, damages, liabilities, or expenses arising from:

• Your use or misuse of the Services,
• Violation of these Terms,
• Breach of any applicable laws, including HIPAA,
• Any third-party claims relating to your organization’s data practices or disclosures.

9. Termination

We may terminate or suspend your access to the Services at any time for:

• Material breach of these Terms,
• Non-payment,
• Actions that create legal risk or security concerns.

Termination does not release you from obligations accrued prior to the termination date.

10. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. Any legal action shall be brought in the appropriate state or federal courts located in Virginia.

11. Modifications to Terms

Valaura Health may update or modify these Terms at any time. Updates will be posted on our website with a revised effective date. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

12. Contact Information

If you have any questions about these Terms or our services, please contact us at:

info@valaura.ai

www.valaura.ai